We are redesigning our services stage by stage while listening to our customers

We have listened to our customers, and we carried out many reforms in 2016: we lowered prices, reduced travel times and renewed equipment. Next we're concentrating on improving service. The first service improvements visible to the customers are the new VR Commuter mobile application and redesign of the vr.fi site to allow the purchase of tickets for VR’s commuter train services.

Step by step for something new

We are working step by step to offer you the new services and features as soon as possible, so you can give us feedback on how they work. In order to develop these services, we are testing, conducting research, and interviewing thousands and thousands of train travellers to ensure we are on the right track. We are carrying out this work face-to-face, based on feedback, or through written questionnaires.

We aim to have our entire Online Shop redesigned during 2018. As is typical at the development stage, you'll see and experience both new and old services side by side for a few months.

First the new mobile application

During the first stage, we will redesign the services for people using commuter train services in the metropolitan area. So if you use the trains operating in the direction of Lahti, Riihimäki or Karjaa, you will be among the first people to use the new service. You can now conveniently buy a ticket for commuter train services either from the online shop or from the new VR Commuter mobile application, which you can download from your app store. Also commuter season and multi-tickets were renewed and are available for purchase online.

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